Subscriptions

Only clinic admins can manage Subscriptions. Use this area to review the clinic’s current and available plans, billing cadence and usage limits, renewal dates, subscription invoices and payment activity, and referral invites and credit. Active clinic admins also receive email notifications about subscription invoices, renewal and grace-period milestones, payment failures and receipts, and plan changes. Subscription invoices pay for the clinic’s Asnan+ plan; patient treatment invoices are handled separately in Create invoices.

Choose Settings in the clinic sidebar, then select Subscriptions.

Review the current plan and limits

Use this section to check whether the clinic’s current subscription still fits before making a billing change. Review its status, billing period, included features, usage, and next renewal date together.

1. Check that the intended clinic is selected.
2. Review Current plan, Status, the billing period, and Billing state.
3. Choose View included features to check what the plan includes.
4. Review the Patients, Storage, and Paid users usage indicators.
5. Check Next renewal for the plan and date that will apply unless a change is scheduled.

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Admin and Doctor seats are counted as paid users. A limit message can prevent a new patient, upload, membership change, or invitation acceptance even when other parts of the clinic still work. Use the displayed limit and current usage when deciding whether to change plans.

Prices, offers, limits, and available plans can differ. The amounts and dates shown for your clinic are the values to review; this guide does not promise a fixed price or renewal offer.

Change the plan or billing cadence

Use this section when the clinic’s needs change—for example, when it needs different features, more storage or paid-user seats, or a different billing period. Compare the price, limits, features the clinic may lose, and effective date before confirming.

1. Open Upgrade, Downgrade, or the available plan-change action.
2. Choose the plan and Monthly or Annual billing when offered.
3. Review the features and limits. Add extra Admin or Doctor slots if needed and available.
4. Choose Review change.
5. Check the amount due now, when the change takes effect, and the next renewal’s plan, date, and total.
6. Choose Continue to checkout, Schedule plan change, or Apply now, as shown. Complete payment when required.

Review the server quote before confirming. It shows the charge for the selected period, unused subscription value, any billing credit applied, the amount due now, and the next renewal date and total. Quotes expire, so request a new quote if the displayed one is no longer valid.

A paid upgrade within the same billing cadence keeps the current renewal date. The quote subtracts unused current-plan value from the new plan’s charge for the remaining time. Moving from monthly to annual starts a fresh year and credits unused monthly value. Prorated charges and unused subscription value use complete remaining 24-hour days in the billing period. The final amount due for a prorated change in IQD is rounded to the nearest 1,000 after credits. The review shows any rounding adjustment.

An immediate paid upgrade becomes active after successful payment or full credit settlement. A downgrade or any change from annual to monthly takes effect at the end of the current period. The confirmation states the effective timing; selecting a card alone does not complete the change.

Use Cancel scheduled change or Cancel change when you want to remove a pending scheduled change. Where Schedule cancellation is available, it moves the clinic to the displayed free plan at period end, subject to the app’s eligibility checks. It is not immediate deletion of the clinic or its account.

Manage paid-user capacity

Use Manage paid users beside the current plan’s main action when the clinic needs more Admin or Doctor accounts without changing plans. This action is available when extra users are enabled for the current paid plan. Assistants do not use paid-user capacity.

1. Check how many users the plan includes and how many extra slots the clinic has purchased.
2. Set Extra paid-user slots to the total purchased extras the clinic needs, including any already purchased.
3. Choose Review quote and check the amount due now, effective date, and next renewal total.
4. Choose Continue to checkout, Apply now, or Schedule capacity change, as shown. Complete checkout if payment is required. Extra capacity becomes available after settlement; adding or inviting a person does not purchase capacity automatically.

Extra users are charged only through the current renewal date. Annual extra-user pricing is twelve times the plan’s monthly extra-user rate before proration. Base-plan discounts do not reduce that rate. Purchased extra users continue at renewal until a reduction takes effect.

To reduce purchased extras, first deactivate enough Admin or Doctor accounts to fit the lower capacity. The reduction takes effect at renewal without a mid-period refund. Cancel the scheduled reduction before making a membership change that would exceed the reduced capacity.

When upgrading plans, newly included users replace purchased extras where possible while preserving at least the clinic’s existing capacity.

Review billing credits

Unused value from an upgrade reduces the upgrade charge. Any value left over becomes billing credit for future subscription invoices. Billing credit has no expiry and cannot be refunded as cash. Invoice breakdowns distinguish billing credit from referral rewards.

If the next renewal invoice is unpaid, a change may replace it with an updated invoice. If the next term is already paid or fully covered by credit, wait until that term starts before changing the subscription or extra-user capacity. A failed or abandoned optional purchase leaves existing paid access and capacity intact.

Pay a subscription invoice

Use this section when an unpaid subscription invoice needs payment. Check its plan, amount, due date, unused-value adjustment, and any billing or referral credit first. Wayl is a third-party payment provider. It offers Visa and Mastercard, Zain Cash, Qi Card, FIB, and other Iraqi payment methods. Available methods appear at checkout and can vary.

Enter card, bank, or wallet credentials on Wayl’s payment page, not in an Asnan+ form. Asnan+ receives and stores Wayl’s payment and webhook records to reconcile the invoice. These records can include the payment method, amount, currency, status, reference, and customer details Wayl sends, such as a name, phone number, or address. Do not send payment credentials to Asnan+ support.

1. Open the outstanding invoice with Pay invoice.
2. Review the plan, amount due, due date, and any referral credit.
3. Choose Wayl and use the offered payment action. Depending on the invoice, this can be Pay invoice, Continue payment, or Get new payment link.
4. Complete the payment service’s steps, then return to Asnan+.
5. Wait while Asnan+ confirms the payment and updates the clinic.

When offered, Others provides Contact support on WhatsApp for arranging manual payment. It does not mark an invoice as paid merely by selecting it.

If the return screen says the payment has not updated, wait a short time and use Retry sync. Check the invoice before starting another payment. If the checkout link no longer works, use Get new payment link. Contact support  with the invoice and payment reference if the payment service shows success but Asnan+ does not.

Review renewal and access warnings

For an active paid plan, Asnan+ creates a renewal invoice about seven days before the current billing period ends. The invoice is due at the period end. Renewal due soon appears during the final seven days and shows the renewal date. Check the invoice and its billing state when this warning appears.

An eligible subscription whose renewal has not been settled enters its seven-day grace period immediately at expiry, even if the renewal invoice has not appeared yet. Payment overdue shows the deadline to settle the invoice. Pay by that date, or confirm the invoice is fully Covered by credit so the reserved credit can settle it.

If the balance is still unpaid when the grace period ends, Billing access is suspended. The clinic cannot use operational features until the outstanding billing state is resolved. Settle the balance or contact support if access does not return after payment.

Do not assume that a renewal has been paid automatically. Check the current invoice and billing state. An invoice fully Covered by credit can state that reserved credit will settle it when due, with no further payment required.

View invoice and activity history

Use Activity for the billing and subscription timeline. When available, open Invoices to review invoice numbers, plans, amounts, and payment status. Use an invoice’s print action to review or print the subscription invoice and its recorded payment details.

If print preview fails, wait for the invoice to load and try again. The payment-service receipt and subscription invoice are related records. Give both reference numbers to support so they can match the payment.

Invite another clinic and track referral credit

Use referrals when you want to invite another clinic to Asnan+ and earn credit for your clinic. If the referred clinic meets the accepted offer’s conditions, your clinic may earn credit toward eligible renewal invoices. The offer shown in the app lists the reward and qualifying paid periods; sharing a link or QR code alone does not earn credit.

1. Choose Invite a clinic from the clinic navigation.
2. Review the current referral eligibility and reward offer.
3. If a referral link has not yet been created, choose Create invite. Use Copy link or the QR code shown with the link.
4. Share the link or QR code with the clinic you intend to refer.
5. Admins can open Subscriptions → Referrals to review referred clinics and credit progress.

An active paid subscription is required for referral sharing, and new referrals can be paused. The invite and rewards belong to your clinic. Rewards depend on the accepted offer and the referred clinic’s qualifying paid periods, rather than appearing as soon as a link is copied.

The referral tab distinguishes Total credit earned, Available credit, Reserved for invoices, and Credit used. Reserved credit is already allocated to an invoice. If an invoice is no longer payable and its credit is released, that amount returns to the available balance. Review the invoice’s credit breakdown and the referral history before assuming credit has disappeared.