Documents

Use a patient’s Documents tab to keep clinical photos, radiographs, reports, and other files together. Upload several files at once, follow each upload, and browse saved files in Gallery or Table. Clean photos and PDFs can open in a preview when previews are enabled for your clinic.

Before you start

Admins and doctors have all Documents permissions by default, but still need access to the patient. Assistants need Read to view files. Uploading, renaming, and deleting also require Create, Update, and Delete, respectively. Changes require edit access to the patient. Ask an admin to check your access if a tab or action is missing.

Files must contain data and be no larger than 200 MB each. Supported files include common images, PDF, text, CSV, RTF, Microsoft Office and OpenDocument files, and ZIP archives. The file extension must match its contents.

Upload documents

1. Open the patient and select Documents.
2. Under Files uploaded, select Upload and choose one or more files. If there are no documents, you can select Click to upload in the empty panel instead.
3. You can also drag files onto the empty panel or the existing gallery or table.
4. Follow each file’s progress in its gallery card or table row. Finishing upload means the file is being saved. Once saved, the card or row shows the document’s scan status.

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You can cancel a queued or uploading file. If one upload fails, select Try again beside that file. Successful files stay saved, so you do not need to select them again. If the upload has expired, Try again can restart that file automatically. Keep the page open while uploading. Use Dismiss to remove a failed or cancelled placeholder.

Check whether a file is ready

In the default setup, uploads are checked for harmful software. Files cannot be opened until their status is Clean.

A preview may still be preparing after a file becomes Clean. Download original remains available for clean files even if a preview cannot be generated. Other supported file types use their usual open or download behavior.

If your browser blocks a document window, allow pop-ups for Asnan+ and select the file again. If File unavailable appears, read the reason in the notification.

Choose Gallery or Table

Gallery opens by default. Each card shows the file name, size, upload date, scan status, uploader, and available actions. Photos and PDFs receive thumbnails when previews are enabled and ready. Photo thumbnails fill their frame; open a photo to see the complete image.

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Select Table to compare details in rows. Select File name, Status, File size, Date uploaded, or Uploaded by to sort. Select the same heading again to reverse the order.

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Preview a photo or PDF

Select a clean photo or PDF to open it. Where previews are enabled, common photos, HEIC/HEIF photos, TIFF images, and PDFs can be previewed without changing their original files.

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Enlarge, zoom, or rotate

• Select Full screen, the icon showing four separated corners of a square, at the top right of the preview header between Download original and the Close (×) button. Select Exit full screen in the same place to return.
• Use Zoom level to choose a scale or Fit to width. Select the Fit to view icon beside the zoom menu to fit the whole page or photo. Desktop controls include Zoom in and Zoom out.
• Pinch with two fingers on a touch screen or trackpad to zoom. Scroll to move around an enlarged document. You can also drag an enlarged photo with your mouse.
• Select Rotate clockwise to turn a photo in the preview.

Download original and Close stay in the preview header. TIFF and multi-frame image previews show the first page or frame; download the original to view the complete file.

Move between files and PDF pages

Use Previous file and Next file to browse clean files in the current list order. With Fit to view selected, you can also use the left and right arrow keys, or swipe horizontally on a phone. When zoomed, those gestures move around the current file instead. The current preview stays open if the next one cannot load.

Scroll vertically through PDF pages. On desktop, Previous page and Next page jump between pages, and the page counter follows your position. Select Page thumbnails to show or hide the page strip and choose a page. The strip starts closed on small screens.

Adjust how a preview looks

Select Adjust preview beside Fit to view to show the adjustment panel. You can change exposure, contrast, saturation, color temperature, tint, highlights, and shadows. Select Adjust preview again to hide the panel.

Use Compare original to temporarily see the unadjusted preview. Select it again to return to your changes, or select Reset to clear them. Adjustments stay with each file while the preview window is open and clear when it closes. Zoom, rotation, and adjustments do not edit saved files or change Download original.

Rename or delete a document

To change a file’s displayed name, select Rename, the pencil icon at the bottom right of its Gallery card or at the far right of its Table row, beside the trash-can icon. Enter the new File name in the Rename file dialog and select Save. The existing extension stays the same; renaming does not replace the file.

To remove a file, select Delete, the trash-can icon at the bottom right of its Gallery card or at the far right of its Table row, beside the pencil icon. Check the name in the Delete document confirmation and select Delete. Deletion cannot be undone.

If an action is unavailable

• The Documents tab is missing: ask an admin to check your patient access and Documents Read permission.
• Upload, Rename, or Delete is missing or disabled: check the matching Create, Update, or Delete permission and your edit access to the patient.
• A file cannot be opened: check its scan status. Only files marked Clean can be opened.
• Upload fails: check that the file is not empty, is within the 200 MB limit, and has a supported extension that matches its contents. Select Try again for that file if the problem was temporary.