Sign-in and verification

Use this guide when you cannot sign in, need to reset your password, or cannot verify your email or phone. Start with the account that received your clinic invitation or already belongs to the clinic. Another account may sign in successfully but show a different clinic.

Check the sign-in method

A sign-in can fail when you use a different method or account from the one linked to your clinic. Choose the method and address you used when you joined.

1. Open the Asnan+ sign-in page.
2. For a password account, enter Email and Password, then choose Sign in.
3. If you normally use Google, choose Sign in with Google and select the same Google account.
4. If you already added a passkey, choose Sign in with passkey and follow your device’s prompt.
5. Complete any requested phone verification or Verify your sign-in step.

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Remember for 30 days keeps you signed in for longer. Do not use it on a shared computer. If sign-in fails, read the message on the screen and correct the problem before trying again.

Reset your password by email

Use email reset if your account uses an email address and you can open that inbox. If you cannot access the inbox but can receive a code on the phone linked to your account, use phone reset below.

1. Choose Forgot password from the sign-in page.
2. Select Email and enter your account email address.
3. Choose Reset password and open the password-reset message in that inbox.
4. Follow the link in the newest message to Set new password.
5. Enter Password and Confirm password. Use at least 10 characters and include a number or special character. Choose a password you have not used before.
6. Choose Reset password. When Password reset confirms success, choose Continue and sign in with the new password.

If no message appears, check the email address and spam folder, then wait a few minutes. On Check your email, choose Click to resend. This returns you to the request form; enter the same email address and choose Reset password again. If a link is missing or expired, use the newest message or request another one.

Reset your password by phone

Use phone reset if you cannot use the email reset path but can receive messages at the phone number linked to your account. A code sent to another number will not verify the reset.

1. Open Forgot password and select Phone.
2. Choose the country code and enter the phone number associated with the account.
3. Choose Reset password to request a code.
4. On Check your phone, enter the six-digit code and choose Confirm.
5. On Set new password, enter and confirm a password that meets the requirements above, then choose Reset password. When Password reset confirms success, choose Continue to sign in.

If the verification details are missing, start the request again. Check the country code and number before requesting another code. Do not enter a code from an unrelated verification request.

Complete two-factor authentication

Protection is optional and applies to your personal account across all clinics. If you added an authenticator or passkey, password and Google sign-ins ask you to Verify your sign-in. Choose a method you still have:

• Authenticator: Enter the current six-digit code from your authenticator app and choose Continue. A phone verification code will not work here. If a code fails, wait for the next code and check that your device sets its date and time automatically.
• Passkey: Choose Use passkey and follow your device’s prompt. You can also start with Sign in with passkey on the sign-in page.
• Recovery code: Choose Use a recovery code, then enter one unused recovery code in the ordinary text field. Begin with your password or linked Google account before using a recovery code.

Recovery signs out your previous sessions and removes the old methods. Follow Restore secure access to set up a replacement authenticator or passkey, then save and acknowledge ten new recovery codes. You cannot return to the clinic until this setup is complete.

If sign-in verification expires, choose Back to log in and start again. If you cancel a passkey prompt, try again or use another enrolled method. If passkeys are unavailable in the browser, try a supported browser or your authenticator. Cancelling a prompt does not remove the saved passkey. Resetting your password does not remove your enrolled authenticator or passkeys.

If you have no working methods or recovery codes, contact support . After verifying your identity, an operator can send a single-use recovery link to the existing email address. That link expires after 30 minutes and also requires your password or linked Google identity. It permits replacement setup only.

Phone-based sign-in codes have been replaced by authenticator apps and passkeys. Phone verification still supports contact verification and phone password resets. Review your methods in Account Security.

Resolve email or phone verification problems

If signup or sign-in is waiting for verification, first identify whether Asnan+ is asking you to confirm an email address or a phone number. Clinic invitations use a separate flow, described below.

If you registered with email and password, confirm your address before signing in. On Check your inbox, open the newest Asnan+ verification email and choose its link. Return to sign-in after the address is confirmed. If needed, choose Send verification link if needed to request another message.

Phone verification requires the correct country code, phone number, and current code. Adding or changing the number also asks for a fresh identity check. Google approval opens a popup and must use the same linked account; keep the original window open and allow popups if needed. If the page reports that your session expired, sign in again. Full initial setup instructions are in Create your account.

Creating an account from a clinic invitation follows a separate flow and does not repeat the usual email-verification steps. Continue from the invitation page and follow the choices shown there.

Return to an invitation or the right clinic

An invitation can still need acceptance, or it may already have created a membership while another clinic remains selected. Use the original invitation and verify the invited account before requesting another link or account.

If you received a clinic invitation, open its original link and use the invited email address. For a Gmail invitation, choose Continue with Google and select that exact Google account. For other addresses, follow the password or existing-account option shown on the invitation page. Complete any requested security step, then accept the invitation.

After acceptance, open Account menu → Switch clinic and choose the joined clinic if it is not already selected. An expired or revoked invitation needs a new link from an admin. A used invitation may mean that membership was already created; check the clinic selector before requesting another account.

If you can sign in but still cannot see the expected section or record, continue with access and missing-data troubleshooting.